First Community Credit Union Merger

First Community Credit Union Merger

STRONGER. TOGETHER.

We are very pleased to announce Citizens Community Credit Union's merger with Jamestown, N.D. - based First Community Credit Union, another strong service-oriented, North Dakota community credit union. Our combined credit unions will be headquartered in Jamestown, N.D. and operate under the First Community Credit Union name. First Community is the largest credit union in the state with assets of approximately $600 million. The merger became official on January 1, 2018 with an operational merger later in 2018. Steve Schmitz will serve as President and Chief Executive Officer of the combined credit unions. First Community's website is www.myfccu.com.

This is an exciting opportunity for Citizens Community Credit Union. We look forward to this opportunity to grow and to continue to service our members with the mission of "people helping people."




Citizens Community Credit UnionIS NOWFirst Community Credit Union
Announcement

December 13, 2017

Dear CCCU members,

We are very pleased to announce Citizens Community Credit Union's merger with Jamestown N.D. - based First Community Credit Union, another strong service-oriented, North Dakota community credit union. Our combined credit unions will be headquartered in Jamestown, N.D. and operate under the First Community Credit Union name. First Community is the largest credit union in the state with assets of approximately $600 million. The merger transaction is expected to close January 1, 2018 with an operational merger later in 2018. Steve Schmitz will serve as President and Chief Executive Officer of the combined credit unions.

Credit unions have changed tremendously over the past several decades. Growth is now something that has to happen in order for businesses to survive and succeed. Success is not focused on how much profit we can make, rather focuses on the continued service to our membership. We must do what is best for our members in order to provide a wider range of products, services and locations available to members of both institutions while preserving the friendly, quality service of a locally owned, strong and secure community credit union.

As part of the transition, we will become part of the First Community family and you will continue to receive the same personal service you expect and deserve from us. Jay Chapin, CEO for Citizens said, "Citizens Community Credit Union has a proud tradition of serving its local communities and the region as a member-owned credit union. After meeting Steve and his team at First Community Credit Union, we soon realized how much our credit unions have in common and that together, we could continue our respective community credit union traditions while capitalizing on the benefits that come with being a larger credit union."

As always, you will be our highest priority as we move through the merger process. We will share information about the benefits of the combination of two long-standing credit unions in N.D. Community banking will remain our focus with continued strong support for our local communities.

This is an exciting opportunity for Citizens Community Credit Union. We look forward to this opportunity to grow and to continue to service our members with the mission of "people helping people."

Thank you for being a member!

Sincerely,

Jay Chapin

Chief Executive Officer

Citizens Community Credit Union


Steve Schmitz

President and Chief Executive Officer

First Community Credit Union

www.myfccu.com

Merger Benefits

About First Community Credit Union

First Community Credit Union's history dates back to 1939 in Jamestown, ND with 40 original members. With a goal of funding loans for farmers, Jamestown Federal Farmers Union Credit Union was founded with a mere $273 in asset's.

Over the years, they expanded throughout central and south central North Dakota. Today, more than 75 years since its founding, FCCU has 16 branch locations, 32,000 members and is the largest credit union in North Dakota with asset's of $600 million.

FCCU was recently named Community Credit Union of the Year by Credit Union National Association (CUNA). It's a national award and they are honored to tell you they won it for their service to its members, its community and because of their strong financial condition.

Branch Locations

As a result of the merger, you'll have convenient access to 16 additional branch locations in 12 more communities throughout the state of North Dakota.

  • Bismarck (2), Fargo (2 with a 3rd opening in 2018), Hankinson, Jamestown (2), Milnor, Napoleon, Oakes, Portland, Steele, Valley City, Wahpeton and Wishek

Products & Services

We'll continue to offer many of the great services you find with Citizens, including Kasasa Checking and Savings. In addition, you'll have access to new offerings including:

  • Expanded Mortgage Loan Options, including home equity loans and lines of credit
  • Purchase Rewards - cash back at various merchants
  • Member Programs - clubs for various ages, offering special events and benefits
  • Expanded Business Services - credit cards & business online banking
  • Debit & Credit Card Rewards - cash back or points

Technology

We're committed to providing our members with the latest technology and that commitment stands. New services include:

  • Mobile & Text Banking
  • Mobile App with Remote Check Deposit - allowing members to deposit checks from their phone
  • Digital Wallet - ability to pay from your cell phone using Samsung, Android & Apple Pay
  • Finance Works - online financial management tool

Community Involvement

Like Citizens, FCCU believes in giving back to the communities it serves. We'll continue to support our communities through volunteering, donations, sponsorships and various other community services. Here are just a few new ways we'll support the community:

  • Quarterly Charity - each quarter FCCU raises money and awareness for a specific organization, as chosen by employees
  • Scholarship Program - FCCU has an education foundation offering scholarships to graduating high school seniors that are members; find out more at myFCCU.com/scholarships

For more information about FCCU, we invite you to visit its website at www.myFCCU.com.



Merger Progress

OPERATIONAL MERGER

Welcome, you are officially First Community Credit Union members. The merger became official on January 1, 2018. The First Community Team is very excited and we look forward to serving our members for years to come. As always, you will be our highest priority as we move through the Operational Merger process. Please feel free to use the Questions navigation button at the top of this webpage to submit your merger related questions. The gold View FAQs navigation button (located under the FCCU logo mark on this page) navigates to a frequently asked questions document that will also provide you with answers to your questions.

LATEST UPDATES

May 1, 2018

Merger Operational Phase Continues

We are still in the operational phase of our merger. We continue to operate on separate core systems, which may require extra processing time. We are committed to assisting you with your transaction and appreciate your patience as we work through the merger operational phase together.


Operational Conversion to One Core System

We are scheduled for the Citizens core (computer platform) conversion to occur after close of business September 30, 2018. The former Citizens members will start transacting business on the First Community core platform on October 1, 2018.


What Changes on October 1, 2018

All checking, savings, loans and share certificates will transition into the NEW core along with your balances.


You will receive letters related to the services you have (about 45 days prior to the effective date) preparing you for the change and provide instructions on anything you need to do. It is important that members watch their mail and follow instructions provided for a seamless transition. At that time, you will also receive new terms and conditions, fee schedules, etc.


Debit Cards

Debit cardholders will receive a new debit card under the First Community debit program a couple weeks prior to the operational phase merger on October 1, 2018.


Online Banking

Former Citizens members should continue to login using the Citizens website. Online users will be receiving instructions on how to access the NEW First Community FREEdom Services prior to October 1st.


Check Blank Orders

Check blanks should be ordered on a limited basis if you need more prior to October 1st. Checking accountholders will receive a voucher to obtain a free box of First Community check blanks to begin using on October 1st. All checks written on the OLD routing number will continue to clear to the NEW account on First Community's core system for a period of time. We will not retire the old routing number and return checks clearing under the OLD number for 6 months following the 10/1 cutover date so it is extremely important to transition to the new check blanks effective 10/1.


ACH | Direct Deposits or Electronic Withdrawals

Any changes that need to be made on ACH items (direct deposits or electronic withdrawals) will be communicated in a letter to our members.


As always, you are our highest priority as we move through the operational phase of the merger. Make sure to watch your mailbox in the coming months, as the essential information will be mailed directly to you. We are "Stronger Together."

March 23, 2018

Citizens Merger Member Celebration

FCCU held open houses from March 19-23 at former Citizens locations to celebrate the FCCU and CCCU merger. Each branch offered CD & loan specials, giveaways, door prizes, refreshments and cookies with the FCCU logo on them.


Approximately 200 people gathered together for the merger celebration meal held on Wednesday, March 21st at Knights of Columbus hall in Devils Lake, ND. The celebration included presentations from CEO, Steve Schmitz, Chief Financial Officer, Sean Rinkenberger and VP of the Lake Region, Kevin Davidson. Following the presentations, door prizes were given out and a meal was served.


"We were happy to have a great turnout at the meal in Devils Lake," said Steve. He continued, "Former Citizens members had a lot of good questions for us and we were able to answer them in person. The feedback we received after the event was positive and we heard of several members stopping into the branch to open CDs and continuing the relationship. Thank you to all those that helped make our merger celebration week a big success!"

March 19, 2018

FCCU 79th Annual Meeting

Approximately 150 people gathered together for the 79th Annual Meeting of FCCU held on Monday, March 19th, 2018 at Farmers Union Conference Center in Jamestown, ND. The meeting included presentations from board president, Owen Olson, and our CEO, Steve Schmitz. Topics included the exciting year FCCU had with remodels, new buildings, mergers and several awards that were received. Chief Financial Officer, Sean Rinkenberger, also reviewed financials for attendees. Following the business meeting, door prizes were given out and a meal was served.


There were two positions up for re-election for FCCU's board of directors - Bonnie Nelson and Sharman Zachrison. They both submitted for re-election and no other petitions were received, so they will continue to serve our credit union for three year terms.


Attendees of the meeting received the 2017 Annual Report, which highlights activities, management, and financials of the last year for FCCU. The report is attached to this article: CLICK HERE to view. Hard copies are available at the branches.

March 9, 2018

First Community Open Houses

First Community Credit Union will hold open houses March 19-23rd in celebration of its merger with Citizens Community Credit Union that took place January 1st. The open houses will take place at the former Citizens Branch locations in Bisbee, Devils Lake, East Grand Forks, Fort Totten, Grand Forks, Lakota, Larimore, Northwood and St. John. There will be refreshments, door prizes, giveaways and CD and loan specials.

"We invite members to stop in and celebrate with us. Signage has changed with the new brand, but it's the same familiar faces when you step in the doors and we look forward to continuing to serve our members," said Kevin Davidson, VP of the Lake Region. Davidson joined FCCU in January with 30 years banking experience.

A free meal will also be held in Devils Lake at the Knights of Columbus on Wednesday, March 21st at 5:30. Advance tickets are necessary and can be picked up at any FCCU location prior to Friday, March 16.

February 15, 2018

STRONGER. TOGETHER.

Our Members Remain Our Top Priority

The foundation of any strong community is its members and their commitment to come together. Both First Community Credit Union and Citizens Community Credit Union share that philosophy. Our credit unions have a long history of serving local communities. As we move forward as one, First Community will now have 26 locations serving 21 communities. We ARE Stronger Together!

Stronger Together Advertising Campaign

We're happy to announce that our Stronger Together marketing campaign is now live and includes various pieces: billboards, TV, radio, and newspaper ads, website, social media, ATM graphics, statement inserts, lobby monitors, posters and handouts.


Branch Signage

Indigo Signs is replacing the exterior signage this week. With 10 locations and all different signage, this was no small task! Yes, we've been busy; stop by and check it out!

January 9, 2018

Operational Information

We are currently in the operational phase of the merger, which is when all of the processes will be brought together into one instead of running separately on two different systems. This process will be completed in 9-12 months.


Your do not need to do anything different now. Your account numbers will remain the same for the time being. You can continue to utilize your current checks, debit card and/or credit card. In the future, if any changes are necessary, all members will receive a separate notification of specific changes well before they happen and an effort will be made to limit any inconvenience to members.

From a technology standpoint there is a lot going on in the background - lots of new data equipment, communication lines, IP addresses, etc...while none of this is all that glamorous, it needs to be done in order for our systems to talk to each other and to update some equipment.

Signage

We are working to replace signage. We have mock-ups of all locations and are making some tweaks to the designs at this time. January is a difficult time to change signage because of the extreme cold. So for ATM signage for example, we plan to only remove the Citizens logos on the first go-around and then towards spring we will rebrand to First Community Credit Union. Over the next several weeks you will start to see signage replacement happening.