Our Brand Promise

We've made a few promises to our members. These promises are at the center of what we do each day as your credit union. Please take a moment to learn more about our promises to you.

Our Promises to You!

At Citizens Community Credit Union, we promise to simplify your financial life so you may focus on your day-to-day activities. We promise to work in your best interest to provide personalized financial solutions so you may achieve financial success! We promise to always offer fair and competitive products and services, and we promise to support the communities we serve.


Simplify your financial life.

We simplify your financial life by offering streamlined banking products that are fast and easy to use — these include online banking, bill pay, and a myriad of other services.

Work in your best interest.

We are committed to working in your best interest, always with your goals in mind. As a credit union, we are a not-for-profit institution, and exist to serve the interests of our members.

Provide personalized financial solutions.

We pride ourselves on our personalized service — from the moment you walk into a branch location, to the individual financial solutions our staff provides you.

Help you achieve financial success.

Your goals are our goals. We seek to understand your financial goals and priorities thoroughly, so that we can best support you in realizing them.

Offer fair and competitive products & services.

We work hard to ensure that our loan rates are competitive, and that our services are cutting-edge. We're committed to re-investing our earnings into the credit union, so that our offerings continually improve, and so that our products remain affordable and accessible.

Support the communities we serve.

We have worked to serve our field of membership communities since our beginnings in 1940. Since then, we have grown into a strong community pillar that can lend to local businesses and agricutural operations, as well as provide excellent products and services that compete with the megabanks. Because we are smaller than the megabanks, we focus on the specific communities we serve. In addition to offering a competitive banking alternative, we seek to foster our communities through events and charitable contributions. We know that when you succeed, our communities succeed.